FAQ
How do I place an order?
Add products to your basket, write your address on the basket page and press "Send on WhatsApp". The message opens ready-made in WhatsApp; you send it and we confirm.
Do I need an account?
No. Your name, address and phone number are enough, and they only appear in the WhatsApp message. The site does not create accounts and does not store your details on a server.
Is delivery free?
Yes, delivery inside Ankara is free and there is no minimum order. We write the delivery time when we confirm your order.
How do I pay?
On delivery, in cash or by card. The site does not take payments.
I want something that is not on the site.
Message us on WhatsApp. Besides food and litter, the store also has bird seed, aquarium supplies, collars and leashes, bowls and carriers; if it is in stock we bring it with the same delivery.
There are no prices on the site. How do I find out?
Send your basket and we will write the total on WhatsApp. You can also ask the price of a single product, or call the Alo Mama line. Food and litter prices change often, so we do not list them on the site.
I received the wrong item. What do I do?
Check it on delivery and hand it back to the courier, and we will bring the right one. Opened food and litter cannot be returned, for hygiene reasons.
I do not know which food to choose.
Tell us on WhatsApp your cat or dog's age, weight, whether they are neutered and any sensitivities. We will tell you what is on the shelf. If there is a health issue, please ask your vet first.
Can I order by phone?
Yes. Alo Mama: 0312 213 13 32. Opening hours 10:00 - 22:00 (Sunday 11:00 - 22:00).
Could not find the answer? Message us on WhatsApp.