Orders and delivery

How to order

1. Pick a product, choose the size and quantity, and add it to your basket. No account needed.
2. On the basket page, write your name and address and press "Send order on WhatsApp".
3. The order message opens ready-made in WhatsApp. Just press Send.
4. We read and confirm your message and write the delivery time in the same chat.

The order message includes the order number, the products, quantities and your address. You can see and edit the message before you send it.

If you prefer to order by phone, the Alo Mama line is open: 0312 213 13 32.

Delivery

Delivery inside Ankara is free, with no minimum order. We write the delivery time on WhatsApp when we confirm your order.

You can tell us when you would like delivery in your message (today, tomorrow, evening). We plan around it where we can, and otherwise write back with a time that works. We do not deliver outside Ankara.

Payment

You pay on delivery, in cash or by card. The site takes no payments and never asks for card details.

Prices and stock

The site does not show prices. Food and litter prices change often, and we do not want you to see an outdated number on screen. Send your basket and we will write the total on WhatsApp; if it does not suit you, the order is simply cancelled, no problem. You can also ask the price of a single product.

If a product is not on the shelf at that moment, we will let you know and suggest an alternative.

Exchanges and returns

Please check your items on delivery. If a wrong or damaged item arrives, hand it back to the courier and we will bring the right one. For other exchange requests, message us on WhatsApp. Opened food and litter cannot be returned, for hygiene reasons.

Any questions?

WhatsApp 0544 213 13 32 or Alo Mama 0312 213 13 32. We reply right away during opening hours.